Hi, I am getting error ‘Call country not supported: PE’. I have enabled Inbound, but I need you to enable OUTBOUND calls to Peru (+51) for my account manually. I have already paid my invoice.
Are you using a phone number that you purchased through the Retell dashboard? Or have you imported this number via a SIP trunk?
Thanks for the details. Could you please confirm the phone number you’re using for the outbound calls and whether it is a Retell-managed number or a custom number connected through Twilio, Telnyx, or another SIP provider?
Also, please confirm whether your KYC verification has been completed.
The Call country not supported: PE error may be related to the telephony provider’s support for outbound calls to Peru. Once we have these details, we can better determine the appropriate resolution.