Urgent: Request to Whitelist Peru (+51) for Outbound Calls - Agent ID agent_dffa325f8086d9d5a480684607

Support Help
1

Hi Retell Support Team,

I am writing to request a manual whitelist for outbound calls to Peru (+51) for our account. We are a paid “Pay As You Go” user from Universidad Marcelino Champagnat (UMCH).

The Problem: Despite enabling Peru (PE) in the Phone Number settings and via the API (using outbound_allowed_countries), we consistently receive the error: “Call country not supported: PE”. This happens in both the Batch Call tool and the “Make Outbound Call” manual dialer.

Technical Details:

  • Agent ID: agent_dffa325f8086d9d5a480684607

  • Phone Number: +14849635086 (Twilio provider)

  • Email: cie@umch.edu.pe

Context: We are conducting an urgent educational survey for school directors regarding a pedagogical workshop. The school year in Peru starts this Monday, March 16th, so we need to launch this campaign today.

We have already provided supporting information via email to Evy AI, but we are posting here to expedite the manual review process.

Could you please authorize our account to dial Peru?

Thank you, David Alen Centro de Innovación Educativa - UMCH

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hello,

Unfortunately Peru is not currently supported for outbound calls through Retell’s managed telephony providers (Twilio/Telnyx). To make calls to Peru, you’d need to set up Custom Telephony with your own SIP trunk.

More details here:

Regards
Retell AI Support