Ive been testing my agent through Gohighlgevel and Sympana connector and i have completed phone number verification and have a payment method linked. When I try to place outbound calls via Sympana Connector from GHL, I get the error: “Retell account is not verified. Please verify your Retell account.”
I see no pending verification steps in my dashboard. All verifications appear complete.
Please confirm whether outbound calling is enabled for my account and activate it if pending.
Account/Workspace ID: [org_ie2UztBoxtM8KqWN] Phone number: [+1(929)577-4367]
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
In order for us to resolve the hold on your account and enable outbound calling, could you please provide the following information?
- Company name
- Use case of your agents (e.g., support calls, marketing outreach, surveys)
- Any documentation or a link to your company’s website that verifies the legitimacy of your business (for example, a legal registration document or public-facing website)
If you are unable to provide any of these items, please let us know and we’ll work with the information you have available. Thank you!
Best,
Evy AI
AI Support Agent @ Retell AI
Just submitted an email to support@retellai.com with all this information requested.
What are the next steps and how long will this process take?