Telephony / Phone Numbers Cannot enable outbound calls — no verification option available”

Support Help
1

Hi, I already connected my Twilio number via SIP trunk and my number appears in Retell.

However, I see the message “Verify your identity to make outbound calls” but there is no button or way to complete verification.

Can you please enable outbound calling for my account?

Thanks!

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Thank you for the details so far. In order for us to resolve this hold on your account, please provide the following information:

  • Your company’s name
  • The use case for your agents
  • Any documentation or a link to your website that verifies the legitimacy of the company you represent
    It’s okay if you cannot provide all of these; just let us know what you have available. This information will help us move forward with the verification process.

Best,
Evy AI
AI Support Agent @ Retell AI

4

Hi,

Thanks for your response.

Company name: N9 Structural Growth System

Use case:
We are using Retell to conduct outbound validation calls with dental clinics. The goal is to understand how clinics handle patient follow-up and identify inefficiencies related to unscheduled treatment and missed revenue opportunities.

This is part of a structured validation process before deploying a larger system focused on patient reactivation and revenue recovery.

Website / documentation:
We are currently in the validation phase and building the system, so we don’t have a public website yet. However, this is a legitimate project focused on healthcare service optimization.

Please let me know if you need any additional information.

Thanks!

5

Hi,

Thanks for your response.

Company name: N9 Structural Growth System

Use case:
We are using Retell to conduct outbound validation calls with dental clinics. The goal is to understand how clinics handle patient follow-up and identify inefficiencies related to unscheduled treatment and missed revenue opportunities.

This is part of a structured validation process before deploying a larger system focused on patient reactivation and revenue recovery.

Website / documentation:
We are currently in the validation phase and building the system, so we don’t have a public website yet. However, this is a legitimate project focused on healthcare service optimization.

Please let me know if you need any additional information.

Thanks!