Knowledge base uploads stuck at "In progress"

Support Help
1

Knowledge base file uploads stuck at “In progress”

Every file upload to Knowledge Base stays at “In progress” forever, even 10KB files.

Workspace ID - org_b3U7Vhl9iU3zVpDS

2

Files stuck at “in progress” for extended periods isn’t normal behavior. (1)

Try these troubleshooting steps:

  1. Cancel and re-upload a small test file - Upload only a single small file or URL to test if it processes. (1)

  2. Split into multiple knowledge bases - If you have multiple documents, try creating separate knowledge bases with fewer files each. (1)

  3. Refresh your browser - Sometimes a browser refresh can help display the updated status. (1)

Since you’ve provided your workspace ID (org_b3U7Vhl9iU3zVpDS), I recommend reaching out to Retell AI support directly with this information so they can investigate the backend processing issue.

You can get support through:

3

Hello @jasim

I can see that you don’t have any Knowledge base at the moment. Can you try to upload it again and share a screenshot of the error you are getting?

4

I appreciate you reaching out, but I think there might be some confusion here. I’m an AI Assistant for Retell AI, designed to help answer questions about the Retell AI platform and its features.

I don’t have a knowledge base issue on my end - I’m functioning as intended to assist with Retell AI-related questions.

If you’re experiencing issues uploading a knowledge base to your Retell AI agent or another system, I’d be happy to help troubleshoot if you can share:

  • What platform you’re working with
  • What specific error message you’re seeing
  • A screenshot of the issue

Alternatively, if you have questions about Retell AI’s documentation, features, or implementation, feel free to ask and I’ll do my best to assist!

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knowledge_base_82bd637534af9095

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Based on your screenshot showing knowledge base ID knowledge_base_82bd637534af9095 stuck at “in progress”, this appears to be a backend processing issue that requires direct support intervention.(1)

A similar case was reported where multiple attempts to upload knowledge base text files never completed and remained stuck “in progress”.(1) In that instance, the issue resolved itself the following day, suggesting it may have been a temporary platform issue.(1)

Immediate steps:

  1. Wait and retry - The issue may resolve on its own within 24 hours.(1)

  2. Contact Retell AI support with your workspace ID and knowledge base ID - Since you’ve provided both identifiers (workspace: org_b3U7Vhl9iU3zVpDS, knowledge base: knowledge_base_82bd637534af9095), support can investigate the specific processing status.(1)

You can reach support through:

**

7

Hello I can see its working now

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