I’m getting an error every time I add a document and try to save it when creating a new knowledge base. I tried all 3 Documents options, and got errors for each: (1) Add Text; (2) Upload Files; and (3) Add Web pages. Below are the errors: (1) Add Text: Failed to process the knowledge base: • Err…

Hi @nick1 We have updated the knowledge base service, and it should be working now. Thank You

Hi @nick1 Could you please confirm your organization ID and Screenshot of Errors This information will help us investigate the issue more effectively. Thank you!

Workspace ID org_eqlkZNJgZ1jPg2nQ [image]

Hi @nick1 Thank you for sharing this. I’ve forwarded it to our internal team for review. We’ll keep you updated as soon as we have more information.

Hi @nick1 These appear to be intermittent errors. Could you please try again and let us know if you’re still encountering them? Thank You

I just tried again and had the same behavior occur. This has been happening since last night, so third timeframe now trying.

Hi @nick1 Thank you for your response. I’ve escalated this again to our team. We’ll keep you updated as soon as we have more information. Best regards

I just tried again and got the same error behavior again.

Same issue here as well. Getting “Error creating knowledge base file source:” for both URL and PDF uploads

Knowledge Base Add Documents Error

Support Help

nick1 March 26, 2026, 8:29pm 3

Workspace ID

org_eqlkZNJgZ1jPg2nQ

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Knowledge Base Add Documents Error

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