Knowledge Base Add Documents Error

Support Help
1

I’m getting an error every time I add a document and try to save it when creating a new knowledge base. I tried all 3 Documents options, and got errors for each: (1) Add Text; (2) Upload Files; and (3) Add Web pages.

Below are the errors:

(1) Add Text:
Failed to process the knowledge base:
• Error creating knowledge base text source: Updated Master Knowledge Base

(2) Upload Files:
Failed to process the knowledge base:
• Error creating knowledge base file source: Updated Master Knowledge Base.pdf

(3) Add Web pages
Failed to process the knowledge base:
• Error creating knowledge base url source: https://docs.google.com/document/ (I intentionally removed the slug on the URL in this Support Message for Privacy reasons.

I have previously successfully added and created other Knowledge Base’ on my account without issues, so this is a new error for my account.

2

Hi @nick1

Could you please confirm your organization ID and Screenshot of Errors

This information will help us investigate the issue more effectively.

Thank you!

3

Workspace ID

org_eqlkZNJgZ1jPg2nQ

image
image1918×528 51.2 KB

4

Hi @nick1

Thank you for sharing this. I’ve forwarded it to our internal team for review.

We’ll keep you updated as soon as we have more information.

5

Hi @nick1

These appear to be intermittent errors. Could you please try again and let us know if you’re still encountering them?

Thank You

6

I just tried again and had the same behavior occur. This has been happening since last night, so third timeframe now trying.

7

Hi @nick1

Thank you for your response. I’ve escalated this again to our team.

We’ll keep you updated as soon as we have more information.

Best regards

8

I just tried again and got the same error behavior again.

9

Same issue here as well. Getting “Error creating knowledge base file source:” for both URL and PDF uploads

10

Hi @nick1

We have updated the knowledge base service, and it should be working now.

Thank You