Is the credit for review offer gone?

Support Help
1

The offer used to show up in a widget in the lower corner of the screen (after clicking on the “How likely are you to refer…”). But I clicked that and submitted and the credit offer didn’t show.

So, I’m wondering if the offer is gone or there’s another way to activate it.

2

Hello @4mythings

I’ll confirm this with our team and get back to you with an update.

Thank you for your patience!

3

Hello @4mythings

Could you please clarify what you mean by the credit offer not showing up? Additionally, do you have any evidence of the review you mentioned (such as a screenshot)? This will help us investigate further.

Thank you!

4

Thanks for getting back to me so quickly. It used to be something like this showed up in the lower right corner.

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I think that would happen when clicking on one of the buttons, one of the 1 to 10 buttons for how likely are you to refer retail, but it doesn’t show up for me.

I haven’t left a review yet, but I would love to, Especially if the credit offer is still available.

5

I’ll get back to you with an update.

Thank you for your patience!

6

Hello @4mythings

Once you close or dismiss it, the offer will not appear again. If you clear your browser cache, it may show up again; however, this also depends on whether the credit has already been claimed in another workspace or previously used.

Thank You

7

I’m fairly certain I didn’t already claim the credit. Is there a place in the dashboard that will show me credits applied?

8

I logged in using a different browser and it worked this time for me, so thank you very much.

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Once it posts, what do I do to claim the credits? Do I take a screenshot and email you again, or is there another process?

9

The review got approved quite quickly.

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10

My G2 account:

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11

Hello @4mythings

This should be automatically granted once the conditions are met. If it’s still not appearing, could you please share your organization ID so we can check this for you?

Thank you!

12

I don’t know how to find my organization ID, but here’s the review link, if that helps.

https://www.g2.com/products/retell-ai/reviews/retell-ai-review-12630246

13

Hello @4mythings

To find your Workspace ID / Org ID, go to your workspace settings page in the dashboard. You can access it from the system settings page, and the workspace ID will be displayed there.

You can see this page to find it ( Workspace - Retell AI )

Thank You

14

LOL! I’m an idiot. I thought you wanted my G2 workspace ID and for the life of me I couldn’t find it. :grin:.

Thanks for setting me straight.

Here you go.

org_hoX1tqEzDUdD3867

16

Hello @4mythings

Thanks for sharing the details. I’ve passed this along to our team for review.

We’ll keep you updated as soon as we have more information.

Best regards

17

@4mythings Does credit shows up in your account ?

Thank You

18

It’s there. Thanks for all your help and for sticking with me!