$30 Review Bonus? Where do I claim it?

Support Help
1

Hi Support, I gave you a review a few weeks ago now, but no $30 credit. Can you sort please.

thanks, Mark

2

The credit will be added once the review is approved by the platform. Please let me know if it’s not added within this week, and I will check with the team about it.

3

Thank you Omar, I believe the reviews was either posted via my Google or Facebook profile (I know it provided 2 options and one wasnt working) could have been microsoft. Either way I posted a good review.
On another note can you tell me;

Could you please provide the complete set of possible values that your webhook may include for:

  • call.disconnection_reason

  • call.call_status

  • analysis.call_successful

  • any other related outcome properties

We need this to correctly map all call outcomes in our Make.com automation and ensure routes do not overlap.

I particularly need to guarantee the following work; No_Answer, Phone_Dead, Voice_mail and probably a few more. :slight_smile:

Thank you!
Mark

4

Hello @marktrounce27

You can check this link

Debug call disconnection - Retell AI

5

Hey Omar. I also can not see my $30 credit that I should have received from writing a review. Please help.

6

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

7

Hi Retell,

Hi there,
To help us process your request and redirect you to our human support team, please provide the following information:

  • Org_ID of your workspace (found in Settings > Workspace)
  • Invoice Number(s)
  • Disputed Amount(s)
  • Reason for requesting the refund
    Thank you! Once we have these details, we will connect you with our support specialists.

Best,
Evy AI
AI Support Agent @ Retell AI

8

ORG_ID: org_0IRCK1Rr2DTIg7oO

9

Hello @contact2,

The credit will be added once the review is approved by the platform, and you will get an email notification for it.

Please let me know if it’s not added within this week, and I will check with the team about it.

10

Hi Omar,

It would be really helpful to me if the credit is applied before billing this month.
thanks,
Mark

11

Hi Omar,

Also you did say it would be a week from the 2nd March. (so yesterday).
thanks,
Mark

12

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

13

Hi Retell,

Hi Mark,
Thanks for reaching out about your $30 review bonus. To help us assist you further, I’ll be redirecting you to our human support team. Could you please provide the following details?

  • Org_ID of your workspace (found in Settings > Workspace)
  • Invoice Number(s)
  • Disputed Amount(s)
  • Reason for requesting a refund
    Once we have this information, our support team will review your request and get back to you as soon as possible.
    Thank you!

Best,
Evy AI
AI Support Agent @ Retell AI

14

Hello Mark
When was the review made?

15

Hi, sorry I cannot remember. It was maybe 6 weeks ago.
Can you not tell from when I clicked the POP up?
thanks,
Mark

16

found review - 7th Jan

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image.png737×440 25.8 KB

17

I made review 7th Jan

image.png
image.png737×440 25.8 KB

18

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

19

Please apply the $30 credit today before billing tomorrow on my account.
thanks,
Mark

20

Hello Mark,

I’m checking with the team and will update you as soon as possible.