Credits not applying to invoice - service deactivated

I have $7.52 in credits on my account but my invoice for $2.00 (us_twilio_phone_number) is showing as Open and my service is deactivated. My payment method is a prepaid card and it’s not being accepted. Can you apply my existing credits to pay this open invoice and reactivate my account?

Hey @viveconstrucciones1 Could you please share your organization ID? I’d like to check with the team whether this is possible or not.

Best regards