Hi guys I have submitted about five time or more for the Trustpilot And it never gave me my credits But when I did give it a lower rating it just disappeared and my credits never came
I understand your frustration with the Trustpilot review credit issue. Based on the available sources, this appears to be a legitimate promotion from Retell AI(1).
From the Discord discussion, another user experienced a similar delay in receiving their $50 credits after submitting a review(1). In that case, the Retell AI support team confirmed the promotion was legitimate and that the credits were being processed(1).
Here’s what I recommend:
- Reach out directly to Retell AI support - The previous user had to follow up multiple times before their issue was escalated to the team(1)
- Contact through these channels:
- Visit Contact Sales
- Ask questions on Discord
Regarding your review disappearing after giving a lower rating - this is concerning and should definitely be reported to the team. The support team will need to investigate why your credits haven’t been applied and why your review disappeared.
Hello @Vato_Sxm,
The credit process may take a little time, especially during holidays, so I apologize for any inconvenience. Please share your organization ID, and I’ll look into it right away. Thank you for your patience!