Hi, I’m setting up outbound calling. My SIP trunk (custom telephony) is already configured, but I can’t enable outbound calls because the Persona identity verification does not list Ecuador in the country dropdown. My account and business are based in Ecuador. How can I complete identity verification for an Ecuador-based account? Happy to share my account email / workspace ID privately. Thanks!
Hey @juanjose_valenzuela Please send these details via email to support@retellai.com:
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Your account email or Workspace ID
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Your government-issued ID documents
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A clear request for manual KYC verification
Thank You