Need Manual KYC Verification as my country is not listed on Persona

Support Help
1

I’m unable to complete identity verification through Persona because Bangladesh is not listed as a supported country. I need manual review to enable outbound calling for my legitimate B2B sales operations in the US market.

Business Context:

Company: Bot Funnel
Business Model: B2B SaaS - AI automation solutions for US home services companies
Location: Bangladesh (founder) | United States (100% of clients/prospects)
Use Case: Outbound calling for sales operations (lead follow-up, demo confirmations, prospect outreach)

2

Identity Verification for Countries Not Listed

If your country (Bangladesh) is not listed for Persona identity verification, Retell supports verification in 83 countries, and if your country is not listed, you should contact Retell’s support team for a manual review(1).

The documentation states: “If your country is not listed, please contact us — we will review your case based on risk and business needs and may enable verification for your country”(1).

How to Request Manual Review

Based on community discussions, when users face country-listing issues, they’re directed to contact support at support@retellai.com(2). However, some users report receiving automated responses initially(2).

For faster resolution, community members have found success by:

  1. Contacting support at support@retellai.com with your account details(2)
  2. Creating a support ticket with your organization ID and email address(2)(3)
  3. Reaching out on Discord and tagging support team members for escalation(2)

What to Include in Your Request

When contacting support, provide:

  • Your account email address
  • Your organization ID
  • Business context (your US-based B2B operations)
  • Confirmation that you have a US phone number for outbound calling
  • Your country (Bangladesh) and why manual review is needed

Other users from countries like Nigeria, Mauritius, and Malaysia have successfully received manual approval after contacting the support team(2)(3).

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3

@samiur.mfpbd
hey ,you got solution brother ?

4

I am facing the exact same issue. My country, Bangladesh, is not listed on Persona for identity verification. I run an AI automation agency and urgently need outbound calling whitelisting for my business operations.

My Organization ID is: org_GODoUxCWgjQAtGdI

I have already submitted a manual KYC request with my passport to support@retellai.com. Could someone from the team please look into this and approve my workspace? Thanks!

5

Hey, Please join to Retell Discord Channel and from there you can get your Manuall verification done. Once you joined, go to bug-report and then Manual Verification Request.

6

Hello @debilijahar Can you share your email from which you sent email at support@retellai.com