Request to whitelist account for US outbound calls (No US ID / China Business)

Support Help
1

Hi Retell Support Team,

I have added my payment method and purchased a number (+1 240-998-8558). However, I cannot make outbound calls because the automated Identity Verification strictly requires a US ID, which I do not have.

I am a legitimate B2B manufacturing business owner based in China, reaching out to US wholesale clients.

Could you please help manually verify my account or whitelist my account email (gg65721549@gmail.com) for outbound calling? I am happy to provide my Chinese business license or passport if required.

Thank you so much!

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

I’m sorry to hear you’re experiencing issues with your KYC verification on Retell. To help resolve this, I need to confirm: Have you previously used this same ID to verify another Retell account? (Please note that each ID can only be used to verify one account.)

Best,
Evy AI
AI Support Agent @ Retell AI