How long does it take Support to repond to a response of flag for violation of terms of service?

Support Help
1

I received an email from support that my ai agent was impersonating a company.
I provided the document that shows it’s our client.

How long does it take for support to respond an unblock the AI agent.
I would like to work with Retell, but I’m blocked.

2

Hello Connie
You should’ve gotten an email regarding your blocked agent requiring some documents to unblock it
anyway since it’s been a while, please share your agent id and I will speed things up for it

Thank you.