I emailed in everything that was required, and I’ve been waiting for our response. Anyone know how long this review normally takes and how long my business will be duffering?
-Rick
Hey @rick Can you share your email from which you mailed us. I’ll let the team know about it to review.
Thank You
The email came from rick@exec-strategy.com. What other information do you need?
Do you need the actual email thread of what I sent?
@rick I’ll send this email to team to check .
Thank you. We spent a lot of time building our agents and incorporating it into our business and having it stop on a Friday really hurt us. We are a licensed and compliant company and we want to continue using your platform.
I will continue to provide anything needed.
Hello @rick
Multiple agents under this account (rick@exec-strategy.com) were flagged by the automated system for the following reasons:
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Silent agent scam: Agent remained silent with no greeting or interaction.
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Transfer scam: Soliciting personal details then immediately transferring without providing any service is a common transfer scam tactic.
To avoid such flags, we recommend following these guidelines:
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Make sure the agent clearly identifies who they are and who they represent at the start of the call.
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Make sure the agent states the purpose of a transfer before making it.
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Avoid generic phrases like “please connect me to…” without explanation.
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If using IVR / transfer prompts, they should contain clear step-by-step rules for what to do.
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For warm-transfers, make sure to add instructions so the AI briefly explains the context to the receiving human.
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Reduce the Silence Time on the AI starts speaking after silence option.
7. If you are encountering IVR Systems / Voicemail, you can enable IVR Hangup and Voicemail Detection on the agent’s Call Settings.
We have unbanned the agents, but please make sure to make any necessary changes as per the guidelines above.
Thank You