I understand you’re experiencing blocked outbound calls and need urgent assistance to resolve this issue.
Based on similar cases in the community, when an account is flagged for potential Terms of Service violations, the resolution process typically involves direct communication with Retell’s support team(1). In a comparable situation where a user’s AI agent was flagged for impersonation concerns, they provided documentation showing the client relationship, and support responded to unblock the agent(1).
For your specific situation with blocked outbound calls, I recommend:
Immediate Action: Share your agent ID with support to expedite the review process(1). This has been shown to speed up resolution in similar cases(1).
Documentation Submission: The compliance documentation you’ve prepared (business registration, A2P 10DLC registration, client verification from royalresolutions.com, and call scripts) aligns with what support typically needs to verify legitimate use cases(1).
Direct Contact Channels:
- Ask questions on Discord
- Visit Retell AI Documentation
- Visit Hire certified Retell partner
Compliance Context: Retell’s Acceptable Use Policy requires that services are used only for lawful purposes and prohibits altering caller ID information with intent to defraud or cause harm(2). For telemarketing compliance, you must obtain prior express consent for auto-dialed or prerecorded calls, document proof of consent, and maintain records for at least five years(2). Your mention of opt-in webforms suggests you’re following these requirements(2).
Since you haven’t received an email explanation yet, providing your agent ID and organization details directly to support should help initiate the review process more quickly(1).