I’m reporting what appears to be International Revenue Share Fraud (IRSF) on my account, and requesting a refund across my last three invoices.
An agent on my account (“Lealdo webpage sales”) is being triggered to place repeated outbound calls from +1 720 502 8218 to a small set of Philippine numbers on the +63 813 004 xxx range (…4746, …4649, …4939). These are not real leads.
The pattern is consistent with IRSF:
- The same few +63 numbers dialed over and over, often seconds apart
- Many calls ending at exactly 4:57 — hitting a duration cap, not ending naturally
- Telephony sharply disproportionate to the rest of the invoice, while Voice LLM, Voice Infra, and TTS stay proportional to the minute count:
- “Philippines Telephony (per second)” now appears on my account — a destination I’ve never intentionally called. Same for UK, Italy, and Mexico.
What I’m asking for:
- Refund of the fraudulent telephony charges — roughly $1,528 across the three invoices. The Jul 12 invoice is already paid.. My pending invoice also appears to include these charges; please adjust before collecting.
- Hard block on international outbound dialing at the account level — +1 US/Canada only. I have no international use case.
- Guidance on available controls — destination allowlists, concurrency caps, rate limits, spend ceilings.
I’ve disabled the affected agent and deleted the phone number. I’m happy to provide call IDs, recordings, or anything else you need.
Thanks,