Based on the available sources, here’s what you should know about the verification process for preventing spam labeling:
Retell AI offers Branded Call ID and Verified Phone Numbers to help prevent your outbound calls from being labeled as spam(1). After you submit your business profile for verification, the review process typically takes 1-2 weeks(2).
If you haven’t received a verification email after submitting the form, you should reach out to Retell’s support team directly through these channels:
- Visit Contact Sales(3)
- Ask questions on Discord(3)
- Visit https://github.com/RetellAI/(3)
When contacting support, provide your account email and workspace ID so they can review your specific case(3).
It’s worth noting that the verification process helps ensure your calls display your company name instead of an unknown number, which boosts answer rates and enhances caller trust(1). While the verification is pending, your calls may still be at risk of spam labeling, so following up with support about the missing verification email is important for your outbound campaign success.