Hi Retell team,
I’m stuck on identity verification and need help from a staff member.
- Persona has rejected every verification attempt, whether I take the photos on my phone or through the website.
- Because of this, I couldn’t buy a number through Retell, so I bought one through Twilio instead. Twilio’s own identity and compliance verification went through without any issues.
- I’ve connected the Twilio number to Retell through Elastic SIP trunking. The number is imported and my agents are assigned, but the dashboard still says “Verify your identity to make outbound calls,” so I can’t make any outbound calls.
I emailed support@retellai.com today from my account email with my workspace details and requested a manual review, and it has been escalated. Could a team member please look at it, or let me know what else I can provide (through a secure channel) to get verified manually?
This is blocking me from testing and launching a product I’m building on Retell, so I’d really appreciate any help.
Thank you!