Hi @itdep
Could you please share your organization ID? Also, let us know if you currently have any open invoices in your workspace.
This will help us look into the issue more efficiently.
Thank you!
itdep@airis.space
My email relates to the account
It happened not only in one workspace
Hi @itdep is there any open invoice in your workspace?
Of course I have! Could you please solve it faster
Thank you for providing this information. I’ve escalated it to our team for further review.
We’ll keep you updated as soon as we have more information.
Best regards
Hi @itdep
This email is associated with multiple workspaces, Can you send the the workspace Id where you are experiencing this.
Note: If there are any open (unpaid) invoices across all workspaces, sending invitations will be blocked.
Thank You
Workspace ID for example this: org_K8D1z1S0IJzalBhM
Hi @itdep
In your Account this org: org_3IblCHdWjVDTA4BQ have an open invoice for $144.69 that hasn’t been paid yet.
Our system checks the payment status across all of your workspaces, so an unpaid invoice on one workspace can block certain actions (like sending invitations) on your other workspaces as well.
Thank You