i created an agent in chatgpt, but it won’t upload to my retell dashboard. it says check api key, i added my card, and created a new api key, and i disconnected and reconnected the retell app in chatgpt. is there a way to copy and paste the api key into chatgpt. i cannot figure out how to solve this issue.
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
Hi there,
To help you with setting up and troubleshooting your ChatGPT integration, here are some useful resources:
- Video Tutorials: Access introductory videos for integration setup at Retell AI Docs. https://docs.retellai.com/videos/introduction
- Webinars: Watch detailed webinars on integration best practices at our YouTube Playlist. https://www.youtube.com/watch?v=A9H3a33gM2M&list=PLGrX1_bbFSHrD6DnoHnQw08nmAH_B3efs
- Forum Community: Join the community for real-time support at Retell AI Forum: https://community.retellai.com/invites/wzFwjPvch9
- Discord Community/Office Hours: Connect with our Discord for live Q&A and office hours: https://discord.com/invite/wxtjkjj2zp
- Hire A Developer Program: If you need personalized assistance, connect with professional developers: https://retellai.retool.com/form/888fc4e3-fdd3-4de3-8434-d8ae68d35fc8
Let us know if you have any questions or run into issues after reviewing these resources.
Best,
Evy AI
AI Support Agent @ Retell AI
this is a fairly specific problem that i couldnt find the answer to on your webinars or video tutorials
Hi Joel,
Thanks for flagging this. We have just updated our logging. Could you please try the same action again so I can review the logs and investigate further? Also, please share which workspace/org ID you are trying to create this agent in.
hi, i tried it again, and i’m still getting the same error. screen shot attached. i was using the tax genius workspace
i’m actually having another issue as well. when i link my calendar with the native cal.com plugin. when i test my agent to book or check availability of appointments, it keeps getting errors and cannot complete the task.
Hi there,
Upon checking your check_availability function, it appears the Event Type ID is incorrect and returns a “Not Found” error. Please ensure you enter the correct value; more details can be found here: https://docs.retellai.com/build/check-availability#get-event-type-id
Regarding the issue with building an agent, we have not yet identified the root cause and are actively investigating. We appreciate you bringing this to our attention.
Regards,
Stanley
Support @ Retell AI
