Enable outbound calls to Colombia (+57)

Support Help
1

Hi,

Please enable outbound calls to Colombia (+57) for my account.

I’m building an internal reminder assistant for my company’s team.
It calls our own staff when they miss an important notification —
appointment reminders and lead follow-ups. Not cold calling, not
sales outreach.

I’m using a Retell-managed US number. Calls to US numbers work
fine and I need to keep that as is. The issue is that I’m based
in Colombia, so I can’t test the flow on my own phone. Calls to
my Colombian number are rejected with:

“Call country not supported: CO”

Could you add CO as an allowed outbound destination, keeping US
enabled? I can share my account details privately if needed.

Thanks

2

Hello @juandavidsanchezmeza you’d need to set up Custom Telephony with your own SIP trunk.

More details here:

Thank You