Enable outbound calls to Chile (+56) — account-level whitelist request

Support Help
1

I’m unable to make outbound calls to Chilean numbers (+56). I’ve tried both approaches:

  1. Retell-purchased number: returns “Call country not supported: CL” (error 400)
  2. Custom Twilio SIP trunk: returns “telephony_provider_permission_denied”

Chile is enabled in Allowed Outbound Countries for both numbers. I understand Retell-purchased numbers only dial US, but for the custom SIP trunk, your docs say Retell doesn’t enforce country restrictions and the provider handles routing. The Twilio side has Chile enabled in Geographic Permissions (both Programmable Voice and Elastic SIP Trunking).

Could you please:

  1. Check if there’s an account-level restriction blocking calls to Chile on my custom SIP trunk?
  2. Advise on any additional configuration needed for international outbound via custom telephony?

Thank you.

2

Hi @nbaldovino

Retell-purchased numbers only support calling to 15 countries — Chile may not be among them, thats why you see “Call country not supported: CL” error.

Custom Twilio SIP trunk: Imported numbers, international calling depends entirely on your telephony provider’s settings, and Retell passes the call through. The telephony_provider_permission_denied error suggests Twilio is rejecting the call. Make sure you’ve enabled Chile under both:

  • Voice Geographic Permissions → Elastic SIP Trunking (not just Programmable Voice)

Thank you!