Hey, I have completed the “Persona Verification” on my Retell Account, I wanted to add a US number to use for my Retell Voice Agent, but I’m on free trial and its asking me to “Add a payment method”. I’m fine with adding a payment method, but do I need to fill out any separate business registration details, as we are not registered in the US right now, and have faced similar issues on other platforms.
Hey Rohan,
You’ve already done the part that matters. Persona verification is Retell’s identity check, tied to you via your ID, not to a registered company. To buy a US number you just need a payment method on file, which is the prompt you’re seeing. No separate US business registration. Retell-managed US and Canada numbers are bought straight from the dashboard, so no Twilio account or regulatory bundles like other platforms.
One flag: that’s true for voice calls. If you later want the number to send SMS, US messaging needs A2P 10DLC registration, which does ask for business details. For a voice agent though, just add the card and buy the number.
If it still blocks you after payment, anything KYC or region related past that point is one for Retell support.
Russell
amplifyautomation.ai
Hello @rohan For purchasing a US number, you only need to add a payment method — no separate US business registration is required just to buy the number.
The Business Profile (with business registration details) is only needed for premium services like Verified Phone Numbers or Branded Calling — not for simply purchasing and using a US number with your agent.
So you can go ahead and add your payment method and purchase the number
Thank You
Nope, just add a payment method and you’re good. Retell doesn’t require separate business registration docs for US numbers even if you’re not US-based. The persona verification you already did covers it. Once payment method is in, you can provision the number immediately.