Hello Retell Team,
I’m experiencing a critical account/workspace issue.
Today my entire Retell dashboard appears completely empty:
• No agents
• No phone numbers
• No knowledge base
• No call logs
However — my AI agent is STILL actively answering calls and executing post-call workflows successfully.
This suggests the resources still exist but my dashboard is no longer connected to the correct workspace or organization.
Here is a working identifier from production:
agent_id: agent_e1867490d5535e960e6c95d02e
If helpful I can also provide:
• Twilio Call SID
• Phone number attached
• Webhook URL
• n8n workflow reference
Nothing was deleted by me.
This feels like either:
• Workspace detachment
• Login mismatch
• Organization visibility bug
• UI sync issue
Can someone from the Retell team please locate the workspace tied to this agent_id and restore my access?
This is currently blocking my ability to manage a live production agent.
Thank you for your time— I appreciate the help.
Your issue sounds similar to a known problem where agents exist and function in production but don’t appear in the dashboard or API responses(1).
Based on the available documentation, I can confirm that you can verify your agent exists by using the API to retrieve it directly with your agent_id(2).
Try this API call to confirm the agent still exists:
import Retell from 'retell-sdk';
const client = new Retell({
apiKey: 'YOUR_RETELL_API_KEY',
});
const agentResponse = await client.agent.retrieve('agent_e1867490d5535e960e6c95d02e');
console.log(agentResponse.agent_id);
(2)
If this returns a 404 error despite your agent actively handling calls, this confirms a workspace visibility or account sync issue(1).
For immediate support with account-level and workspace issues like this, you should:
• Visit Contact Sales(3)
• Ask questions on Discord(3)
• Visit https://github.com/RetellAI/(3)
The Retell team will need to investigate your account directly to restore dashboard access to the workspace containing your active agent(1).
Hello @klientohq
Can you try a different browser and share a screenshot or a quick video?
Hey thank you so much for your attention but its all good now. Figured it out. Have a great day.