Payment Completed but Account Still Shows Invoice Overdue

My Retell AI account is still showing the following message:

“Your account has an overdue balance, and your service has been temporarily deactivated. Please make a payment to restore your service.”

I have already made the payment/top-up, but my workspace is still showing as deactivated and I cannot use my agents.

Could you please check my account and manually restore/reactivate the workspace if the payment has already been received?

Hello @Samm98 Could you please email support@retellai.com with your Org ID and the relevant invoice? The appropriate team will review the details and investigate the issue further.

Thank You