Need to void pending $10 invoice — insufficient funds

Support Help
1

Subject: Request to void pending invoice — insufficient funds, do not wish to proceed

Hi Retell Support,

I accidentally triggered a $10 credit purchase on my account (Workspace: Apex Plumbing & …). The invoice dated Sep 7, 2026 for $10.00 is currently showing as “Open” status and has not been charged successfully because there were insufficient funds on the linked card at the time.

I do not wish to complete this purchase right now. Could you please void/cancel this pending invoice? I noticed my account also shows an “Action required — past due invoice, risk of automatic shutdown in 14 days” warning, which I believe is related to this same invoice.

Please let me know if you need any additional information from me to process this.

Thank you,
[Muhammad Aman]
Account email: amanxdev008@gmail.com

2

Hey @amanxdev008 Could you please provide your Org ID? I can check the details with the team to confirm. I’ll verify this with the team and get back to you.

Thank You

3

Hi Shah,

Here’s my Org ID: org_9xRpVj5GsfSbvSct

For reference, the invoice in question is dated Sep 7, 2026 for $10.00, currently showing as “Open” status. It failed to charge due to insufficient funds on my linked card, and I’d like it voided since I don’t wish to proceed with this purchase right now.

Thank you!

4

Hello @amanxdev008 We have voided the $10 invoice.

Thank You