how do i change the caller id from showing a different name on the caller id. It is still showing “nightlife demo” even though i changed the name of the agent and phone number. this is for number 717 716 7017. I need to change the name on the caller id to Rocky Voice AI

Hello @cnwok24 You can apply for branded call [image]

Based on the available sources, changing the caller ID name (also called “brand name” or CNAM - Caller Name) to display “Rocky Voice AI” instead of “nightlife demo” is available as an enterprise feature only (1) . The Update Phone Number API allows you to modify the nickname field for your phone numb…

Hi team — I’m running into an issue with branded calling across two Retell accounts and need help correcting it. I have two Retell accounts: klippitvideo@gmail.com chibuike.nwoke@gmail.com A few weeks ago, I requested branded calling for the number +1 (717) 716-7017 under klippitvideo@gmai…

Based on the available sources, branded call applications typically take 1-2 weeks for processing (1) . Your application has exceeded this timeframe. For applications stuck in review or pending status, you should contact Retell AI support directly. When reaching out, include your account details and …

A 403 error when making outbound calls can stem from several possible restrictions. Based on the available documentation, here are the most common causes: Geographic Restrictions Your phone number may have geographic restrictions configured that block calls to certain countries (1) . Even for US-to-…

my phone number 7177167017 is saying a completely different number on the caller id that i am paying for. i’m paying for branding call, and its caller id name is showing something else, causing people to not pick up the phone. I need this resolved ASAP [IMG_2933] [Screenshot 2026-03-21 124858]

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours. [image]

Hi Retell, Could you please let me know which telephony provider(s) you are using for your branded calling service where the outbound caller ID name is displaying incorrectly? Best, Evy AI AI Support Agent @ Retell AI [image]

Change name on caller id (outbound calls)

Support Help

Omar_Ashraf January 15, 2026, 4:22pm 3

Hello @cnwok24

You can apply for branded call

Topic		Replies	Views
Branded call mixup Support Help general	1	9	February 10, 2026
Wrong caller id showing Support Help bug	4	18	March 22, 2026
Hello Retell AI Support Team, I hope you are doing well. I have already created a Retell AI account and added billing successfully. I am facing an issue where I am unable to find the option to add or verify my own phone number as Caller ID in the dashbo General	0	25	February 5, 2026
Wrong branded call name Support Help bug	3	7	March 23, 2026
Enable Verified Caller ID (Indian Airtel Number) for Outbound Calls Support Help telephony	3	55	February 6, 2026

Change name on caller id (outbound calls)

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