I am trying to delete a number but am blocked by this error.
”Cannot delete phone number with active SMS A2P 10DLC application, please delete the SMS application first.”
Since the number is stuck in “review” I don’t have the option to remove the SMS capability. I am stuck paying for a number that is not going to be used. I need someone to delete this number and stop the billing!
The number ID is +19562768936
My workspace ID is org_R9jWuUx6KK1l0QGE
I understand your frustration with being unable to delete a phone number that has an SMS application stuck in review. This is a known issue that requires direct support intervention.(1)
When a phone number has verification or SMS applications in review status, you cannot delete the number yourself through the standard API or dashboard.(1) The error message you’re seeing—“Cannot delete phone number with active SMS A2P 10DLC application”—prevents deletion until the application is resolved.(1)
What you need to do:
Contact Retell AI support directly at support@retellai.com with the following information:(2)
The support team can manually delete numbers that are blocked by pending verifications.(1) They will need to escalate this to resolve the stuck review status and remove the number from your account to stop billing.(1)(2)
Typical timeline: While SMS applications typically process within 1-2 weeks, applications stuck in review require manual intervention from the support team.(2)