Billing Disperancy

Support Help
1

Hi, I think there may be a billing discrepancy in my dashboard. For the selected usage period, the total cost shows $0.53, but the visible chat sessions in Chat History add up to only $0.116:

• $0.024

• $0.028

• $0.028

• $0.036

Call History is empty, so there are no call charges contributing to the total.

Could you please clarify where the remaining $0.414 comes from? If there are internal runs, retries, provider routing, or hidden billable events not shown in Chat History, could you break those down for me?

From the dashboard view, the math does not reconcile. kaandn31@gmail.com

Thanks.

2

Hi @kaandn31

Could you please share your organization ID? I’ll pass it along to our team so they can look into this further.

Thank you!

4

org_MIGqZaeDKNp5I2sr
Thank you Shaw, appreciate your help.

5

Hello, I have the same problem.

This is just one example from April 13th, 2026, but we’ve been noticing the same issue across all days over the past month.

image
image860×733 87.2 KB

Please help! my org is org_ztoVOadftE7mx5sv.

6

Hi @kaandn31

Thanks for sharing the details. I’ve passed this along to our team for review.

We’ll keep you updated as soon as we have more information.

7

Hi @reybis.ceballos

Could you please create a new post here Support Help and share all the relevant details there? This will help us track the issue more efficiently.

Thank you!

8

Hi @kaandn31

The invoice also includes testing charges, but testing chats do not appear in the Chat History.

Thank You