The Billing Usage tab is not working

Support Help
1

For September, the minutes and expense line items stopped showing up for us; only LLM and Knowledge Base remain. All of this is in the Billing Usage tab. Why is that? When will this be fixed? We need to know calculations for September. Workspace: org_cSB5Tz0cbEskfhg1

2

Hey @itdep

Thanks for reporting this and for sharing your Workspace ID.

I’ve noted that the September minutes and expense line items are missing from the Billing Usage tab, while LLM and Knowledge Base usage are still showing. I’ll check this with the relevant team and get back to you as soon as I have an update on the missing usage details and calculations.

Thank you for your patience!

3

Hey @itdep

Team just check your billing page, it seems that TTM and voice LLM minutes are showing correctly.

Could you let us know what you see and what particular item is missing from your dashboard?

Best Regards.

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4

What does the Billing page have to do with this if I wrote about the Billing Usage page? Please try checking the information for September.

5

@mark1 Nonsense is showing up in my account

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6

Hey @itdep

Thank you for flagging this, I will route this to our engineering team for review.

Best Regards.

7

Hey @itdep

Thanks for your patience. This was a display issue in the Usage tab after your account moved to credit-based billing on Oct 1. Your invoices and charges were not affected.

A fix is now live, and September shows your minutes and the other line items again.

Best Regards.