Account Holding Issue

Support Help
1

Hi Retell Support,

My entire workspace is still on hold, and I’m not sure why. Your team asked me to reply to the email, which I did within 24 hours, but my account is still on hold.

My campaign was live, and this issue has caused us significant losses. Unfortunately, I haven’t received the support or follow-up needed to resolve this, despite spending hundreds of dollars on your platform.

Please review my emails, explain why my workspace is still on hold, and resolve this issue as soon as possible. This is seriously affecting our business, and I need your team to take this matter seriously.

Thank you.

2

Hey @golfstyles

Thanks for reaching out, and I understand the urgency.

Could you please share your Organization/Workspace ID and the email address you used to reply to the support team? This will help us locate the account and follow up on the hold status.

Thank you!

3

Here is the email address: ihsanalijameel.co@gmail.com I have attached all the screenshots of the conversation including the organization id and everything you need.

4

Hey @golfstyles

Please delete the screenshot you shared, as this is a public forum and it contains personal information.

I’ve already shared the email address you provided with the relevant team, so there’s no need to keep the screenshot posted publicly.

Thank you

5

I have just delete the screenshot please fix it ASAP :face_with_diagonal_mouth:

6

Hey @golfstyles

The team has confirmed that the account has now been unbanned and access has been restored.

Best Regards.

7

Thank you, I appreciate you solving this.

8

Hey Mark, I need to move my numbers from one workspace to another. Could you please help me with this?