Waiting for Manual KYC Verification (4 Days)

Support Help
1

Hello EVY / Retell team,

I recently submitted my government ID for manual KYC verification via email to support@retellai.com, as instructed. I understand this process may take some time; however, it has now been 4 days since my submission, so I wanted to follow up here to confirm that my case is being reviewed.

Thank you very much for your assistance. Please let me know if any additional information or steps are required from my end.

2

Thank you for reaching out about your manual KYC verification. I can confirm that submitting your government ID to support@retellai.com is the correct process for manual verification.(1)(2)

Based on similar cases in the community, the support team does review these submissions and will update you when the verification is complete.(1) While I don’t have access to check the status of your specific workspace (org_XJ2xGMHKdSKS9lGe), the team typically processes these requests as they come in.

If you need to follow up or haven’t received a response, you can also reach out through these channels:(3)

The support team will be able to look into your specific workspace and provide an update on your verification status.

3

Thank you for the clarification.

Just to set expectations on my end, may I ask approximately how long manual KYC verification usually takes once the documents have been submitted to support@retellai.com? I understand timelines may vary, but even a general estimate would be very helpful.

Thanks again.

4

Good luck i have been waiting for days. Having the same issue.