Hello Retell team,
I recently emailed my government ID for KYC verification via email to support@retellai.com, as instructed. I understand this process may take some time; however, it has now been 5 days since my email, so I wanted to follow up here to confirm that my case is being reviewed.
Account email: axcelarate.io@gmail.com
Workspace ID: org_Y02Mwh8wJlSDmWEk
Thank you very much for your assistance. Please let me know if any additional information or steps are required from my end.
I understand you’ve emailed your government ID to support@retellai.com for manual KYC verification(1). Based on community discussions, the support team does review these manual verification requests(2)(3)(4).
For manual KYC verification cases, you should continue to wait for a response from the support team at support@retellai.com(2)(3)(4). The team will update you once they’ve reviewed your documents(2).
If you need to escalate or check on the status, you can also reach out through these channels: