Verification Issue: Country missing / Request for escalation

Hello, I have encountered an issue while trying to complete the verification process: my country (Moldova) is not available in the provided list. I have already contacted email support regarding this, but unfortunately, the response time and level of assistance have been quite poor. I am receiving only one reply per day, and my specific questions remain unanswered. Could you please advise on how I can successfully complete the verification process? Is there an alternative way to verify my account, or can this ticket be escalated to a senior specialist? Thank you in advance for your help.

Hey @defesculer2000

Could you please share the email address you used to contact us? I’ll pass it along to our team so they can locate your request and help fast-track it.

Thank You

hi


support@retellai.com

|

  • |

чт, 23 апр. 2026 г. в 17:47, mark1 <notifications@retell1.discoursemail.com>:

Hey @defesculer2000

What is your email from which you sent us a mail.

Thank You

You didn’t provide the required documents to get approved.

I see you just sent them. I’ve approved your account.