Unable to verify phone numbers at SIGN UP for nigerian number error message "We couldn't send the SMS. Please try again later"

Support Help
1

I am trying to sign up on retel while i am ale to sign up i am still blocked with the phone verification step specifically for my nigerian phone i am getting this error “We couldn’t send the SMS. Please try again later“

2

Based on community reports, other users from Nigeria have encountered the same “couldn’t send SMS” error during phone verification(1).

Here are two workarounds that have worked for others:

  1. Use a US number for signup - One user successfully registered using a US phone number, then switched to email verification for subsequent logins(1).

  2. Request email verification - When logging in after initial signup, choose to receive the verification code by email instead of SMS(1).

For signup support, you can reach out through these channels:

3

after activation, is it possible to change the phone number used for sign up?

4

Currently, Retell AI does not provide a self-service option to change the phone number associated with your login or two-factor authentication directly through the dashboard.(1)

However, you can send an email to support@retellai.com to request a phone number change.(1)

5

ok, but apart from the signup, what is that phone number used for? I dont want to relate that number to the one I will use for calls or for the virtual agents

6

I don’t have specific information in the available sources about what phone number you’re referring to during signup or how it relates to the operational phone numbers used for calls.

The sources do explain that when you purchase phone numbers through Retell AI, those numbers are used for making and receiving calls with your AI agents(1). You can assign different inbound and outbound agents to each purchased number(1). If you don’t want users to call a specific number (for example, if you’re only doing outbound calls), you can leave the inbound_agent_id unset(1).

If you’re asking about a verification or account phone number separate from your operational numbers, I don’t have documentation on that specific topic.

Would you like more information about how to purchase and configure phone numbers for your AI agents in Retell AI?

**

7

I will use a US phone number just for account signup verification, but that US number will not be used for anything else. I will then change the account to be verified by email. And I would rather change the phone to one from my country. The problem is that I am not receiving the SMS right now.

8

I will use a US phone number just for account signup verification, but that US number will not be used for anything else. I will then change the account to be verified by email. And I would rather change the phone to one from my country. The problem is that I am not receiving the SMS right now.

9

Hello @ripan
The phone number you used to sign up will not be used for anything other than the sign-up