Ned help from Support

Support Help
1

I am trying to complete the requirements to get full access to the Retell platform, including the form you request for authorization to join. I am entering my phone number correctly in the form, but I keep receiving an error and I am not able to proceed.

To rule out any local issue, I have already tried accessing the form in incognito mode, both through Google and through Comet, but the problem persists. For this reason, I am assuming there may be an issue on the platform side, and I would really appreciate your help from the technical side to resolve it.

I am attaching a short video that shows how I am trying to fill out the form and what happens when I submit it, so you can see the problem directly.

My goal is to start using Retell to build voice agents for healthcare providers, so resolving this would help me move forward with the onboarding process.

Thank you in advance for your help.

Best regards,
Miguel Ángel Rivas

rivas58.miguelangel@gmail.com

2

Based on similar issues reported by other users, when experiencing persistent errors with phone number verification during the onboarding process, the recommended solution is to contact Retell AI support directly at support@retellai.com(1).

Since you’ve already tried troubleshooting on your end (incognito mode, different browsers), and the issue persists, this appears to be a platform-side issue that requires direct support intervention(1).

When you email support, include:

  • Your email address (rivas58.miguelangel@gmail.com)
  • A description of the error you’re encountering
  • The video showing the issue (as you mentioned)
  • That you’ve already tried incognito mode and multiple browsers

The support team can investigate account-specific issues and help resolve verification problems(2).

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3

Thanks, I have already sent you (Evy) what you indicated, please check your Inbox.

I will wait. More than 14 days requesting help.

Miguel