Technical Issue: Encountered size limit error in Retell Dashboard

Support Help
1

Hi Retell Team,

I’m running into a workflow size limit issue on my account. I tried to push my workflow to Retell, but the dashboard shows a “size limit exceeded” error.

Agent ID: agent_4c8f3cc2ef26044b45d3ebedf9

Could you please increase the limit for this account, or let me know if there’s another way to resolve this?

Thanks!

2

Hi @m.armughanj

Thanks for providing the Agent ID.

Could you please share the Call ID(s) where you encountered the “size limit exceeded” error, along with a screenshot of the error if possible? This will help us investigate the issue and determine the appropriate next steps.

Thank you!

3

If the “size limit exceeded” error is happening during the workflow push itself, before a call can actually start, there may not be a Call ID associated with that specific failure.

Along with the screenshot, I’d capture:

  • whether the error appears immediately on Save/Push or later
  • approximate workflow/export size if available
  • whether a smaller copy of the same workflow pushes successfully
  • whether removing one large prompt/tool/schema section changes the result

That should help separate an account/platform limit from something specific in the workflow definition.

I’d preserve the current failing version before simplifying anything so there’s a clean comparison for support.