Slow Chatbot Initialization When Clicking Chat Button

Support Help
1

We are experiencing a delay when opening the chatbot on our website.

When a user clicks the chatbot button, the chatbot interface takes around 3–4 seconds to appear. This creates a poor user experience because the response feels slow and unresponsive.

Expected behavior:
The chatbot should open immediately or within about 1 second after clicking the button.

Actual behavior:
There is a noticeable 3–4 second delay before the chatbot window opens.

This issue occurs consistently when clicking the chatbot button. Could you please help us identify the cause of this delay and suggest possible optimizations or fixes?

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hello @system1

Can you make a quick video showing the issue

You can send it to support@retellai.com

and let me know here when you send it so I can check it

4

Hi

Is this solved?
I have the same issue with the chatbot not opening when clicking for the first time.

5

Hi @adnan.rruka

Could you please record a quick video showing the issue? This will help us better understand and investigate it.

You can send the video to support@retellai.com

please let us know here so we can check it on our end.

Thank you for your cooperation!