Hello, I added custom variable for post call data extraction and attempted to map it to to an automation. The issue I am having is that even though I added all of the custom variable for extraction, only one of the 8 variables are showing up under call_analyses. The rest are not showing as distinct fields only lumped together under call_analyses.
Additionally, while the custom variables are showing in the call report fields, the data is not being populated. The 2 issues seem to be related. Your help would be greatly appreciated
Each custom post-call analysis variable should appear as its own field. Make sure each variable has a unique Name when you define it in the “Post-Call Analysis” tab on the agent detail page. The name acts as the key in the call_analysis object. If they share names or aren’t properly saved, they may not appear individually.
Retell will not populate custom post-call analysis fields for calls that were not connected or where no conversation took place. Verify that the calls actually connected and had a conversation.
Verify all variables are saved with correct types (Boolean, Text, Number, Selector) and rerun analysis on a completed call if needed.