Hey team, I’m getting a weird error that targets only one agent that I’ve noticed.
When trying to filter the call history by the post analysis variables, I’m getting the error: “No post call analysis fields configured for the selected agents.”
I’ve checked the agent, and it definitely has post-analysis data that is populating the call history window, so I’m not sure why the filtering seems to be messed up. Any ideas on how to solve this?
Hello @svlovett
Post-call analysis filtering reads fields from the agent’s latest draft version. If the custom fields were added/modified but the agent hasn’t been published (or the fields only exist on a published version that differs from the draft), the filter may not detect them. Try ensuring the post-call analysis fields are defined on the latest draft and republish the agent.
If this doesn’t resolve the issue, please share your agent ID and I’ll forward it to our team for further investigation.
Thank you!