Incorrect psot call analysis autogenerated

Support Help
1

can you look at this call session id call_11d1c22769eaf986d0c7e7ed0a2 ,the call didn’t proceed ,nothing happened but the agent autogenerated post call analysis data that is misleading @support4 @Omar_Ashraf

2

Hey @duncan I have escalated this to the team . Thank You

3

Hello @duncan

Team checked session call_11d1c22769eaf986d0c7e7ed0a2: the call ended after ~267 ms with no conversation. On our side, the post-call analysis is:

  • call_summary: “No conversation happened.”

  • user_sentiment: “Unknown”

  • call_successful: false

  • in_voicemail: false

  • custom_analysis_data: { } (empty)

    What is the misleading values the you see.

Thank You