Can't get post-call data extraction in make

Support Help
1

My webhook link works. After I press “Test” button, Make did get information from Retell.
But I set up Post-Call Data Extraction. I want to get the name of customer through phone call.
I set up name as “name”, description as “The customer’s full name as stated by the customer during the call.”
Format Example as “Tom” and “Jack Smith”

But Make can’t get the name of customer from Retell.

Here are some screenshots about call history, set up and Make screenshots.

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2

Hey @huangxi1098

I’ve shared this with our team for review. Once we receive their feedback, I’ll get back to you with an update.

Thank you for your patience!

Best regards

3

Hey @huangxi1098

Are you making real test calls? Post-call analysis runs on actual convo transcript.

Thank You

4

Yes, I did test-call. And in Make side, Make gets the respond. As the screenshot shows, Make(webhook) got the information.

But Make didn’t get the information about name(var) I define.

5

Hi @huangxi1098

Can you share the Call ID of this call you are showing in the screenshot?

Thanks

6

call id:
call_84d195a35dbf3f7778964f5146d
And in call history, I saw that Ai gets customer name and phone number information. But I get nothing in Make side.
I saw that there will be data array in make in other Youtube video shown by other people. I will keep testing it.

7

Hi @huangxi1098

Is it the same Call ID from the SS you sent

8

yes. Maybe i uploaded the wrong one about the detail SS.
Here is the the same detail SS about call history.
call id:
call_84d195a35dbf3f7778964f5146d

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9

in this one SS, there has the custom analysis about phone number and customer name.
But I can’t get these two in Make side.

10

By now, I give up webhook in Make. It seems like that account level limits data pass.
Now I use watch call and get a call in Make. I got the information about Post-Call Data which I defined and i need.

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11

result as screenshot.
Anyone knows if I upload account level(by now my account is free to use), does webhook works in Make?

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12

Hi @huangxi1098

There isnt a limitation so it should

13

Agreed. I solved the problem.
I use call end function, so Retell needs one or two seconds to get custom vars.
If I use call analyze function, it will get data.
Or add a sleep tool to give Retell 2 or 3 seconds to get data by AI.
Thank you for your help.
Now, I will try custom function instead of call-end or call-analyze to call the webhook in Make.

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