Phone calls work, web calls return 500 — WebRTC not enabled?

Support Help
1

Phone calls to my agent work perfectly. Web calls fail every time — POST to /v2/create-web-call returns 500 Internal Server Error. Agent agent_359eadba0e4b30e95703ccbf2b is published (V1), account is Pay As You Go and funded. Dashboard audio test also fails. Please confirm whether Web Call / WebRTC is enabled on my account, and enable it if not.

2

Hey @esoiles I’ve escalated this to our team for review.

We’ll keep you updated as soon as we have more information.

Thank You

3

Hey @esoiles Could you please confirm whether you’re using the API, or if the calls are failing in the dashboard playground?