i made sure the webhook url is the same in agent and accont level. also the webhook url works for we_call. what is the issue?
If you set webhook_url on the agent, the account-level webhook URL will not be triggered for that agent. You don’t need both — pick one.
Different webhook types: The inbound webhook (configured on the phone number) and the agent/account-level webhook are different. The inbound webhook handles call_inbound events, while the agent/account webhook handles events like call_started, call_ended, call_analyzed, etc. If your URL works for web_call but not phone calls, make sure the correct webhook is configured on your phone number settings as well.
Could you clarify which specific webhook events you’re not receiving? That would help narrow down the issue.
Thank You
thanks for your reply.
i am looking for the call_analyzed event.
Can you please share the call ID where you experienced this issue? This will help us investigate it more accurately.
Thank You
Call IDs -
[call_11a7bde6af496da8cc95397627a, call_f98f886b3bd23593376ba5c648a, call_48711b81907a6ea7616fb1d34c3]
I’ve shared the call details with the team and asked them to review what can be done. Once we receive a response, we’ll update you accordingly.
Thank You
Team looked into the three call IDs you shared, and they can confirm that Retell successfully sent the call_analyzed webhook for all three phone calls, and your server returned a successful response each time. The call_started and call_ended webhooks were also delivered and acknowledged successfully.
Since your server is receiving and accepting the webhooks, the issue appears to be in how your application processes the incoming data. A few things to check on your end:
Webhook URL: Your agent is configured with https://thesqua.re/api/retellai/webhook (no www), while your account-level webhook uses https://www.thesqua.re/api/retellai/webhook (with www). Make sure both resolve correctly if you’re checking logs on the www version.
Thank You