“Hi, can you confirm if Web Call (WebRTC) is enabled for my account? The web-call-widget does not render even with a published Conversation Flow Agent.”
I don’t have access to account-specific settings or the ability to check whether Web Call (WebRTC) is enabled for your specific account.(1)
However, based on the documentation, Web Calls using WebRTC are supported on Retell AI.(2) All web calls are now on WebRTC.(2)
To set up a web call, you need to:(1)
- Install the Retell Web SDK:
npm install retell-client-js-sdk(1) - Set up the SDK class in your frontend code(1)
- Call your server endpoint which internally calls the create web call API to get an access token(1)
- Start the call using the access token(1)
If your web-call-widget is not rendering with a published Conversation Flow Agent, here are some troubleshooting steps:
- Ensure you’re calling
/create-web-call(not/create-phone-call) from your backend(3) - Verify your webhook response returns the access token to your client(3)
- Test on HTTPS, as HTTP won’t work for web calls(3)
- Check browser console for permission errors or WebRTC failures(3)
- Ensure you start the call within 30 seconds of obtaining the access token, as Retell will invalidate it after that time(1)
For account-specific questions about whether Web Call is enabled for your account, I recommend:
Check out these potentially useful sources: Connect to web call
- Visit Documentation
- Ask questions on Discord
- Visit Hire certified Retell partner
Hello @marcuelos9
It’s enabled by default for everyone. Can you share the error you are seeing?