Need help new account

Okay am pretty new hi

, I’m trying to build an AI voice agent but my account seems restricted.

Issues I’m facing:

I can only see templates and Agent Handbook sections

There is no “System Prompt” or main editable prompt box

“Create Agent” does not work or is missing

I cannot edit or save advanced settings (shows “no permission” or “step not available”)

Test LLM / voice test is inconsistent or not responding properly

I think my workspace may be in a restricted or limited mode.

Can you please confirm:

If my account has full agent builder access

How I can unlock the full editor (system prompt / blank agent mode)

Whether I need to upgrade or create a new workspace

Thank you.

Hey @mohamed

Could you please share your organization ID along with more details, such as a screenshot or a quick video? This issue seems unusual, and this information will help us investigate it more effectively.

Thank you!