ERROR: Resource Not Found

Support Help
1

Hello,

First of all, thank you for building such a great product — I’m really enjoying using it.

I’m hoping someone can help with an issue affecting a production agent, and I’d really like to avoid having to rebuild the entire role prompt.

Issue summary

One of my agents has suddenly stopped working after previously functioning correctly. I now encounter the same error even when duplicating the agent.

Duplicate agent details:

  • Agent ID: agent_fcff2c4c7ec8ee26ab8c0d6401

  • LLM ID: llm_1a2bf6424d1e7bcff6dac4e505d0

Current problems

  • The agent no longer runs and throws an error

  • Duplicating the agent results in the same error

  • I cannot republish the agent after changing the LLM

  • I am unable to select a voice for this agent

Additional context

  • This agent was working correctly before the issue appeared

  • All of my other agents are functioning normally

Any guidance or assistance would be greatly appreciated. Thanks in advance!

image
image526×224 4.46 KB

2

Hello @stevloc
I’ve reported that, and it will be fixed soon.

3

It’s fixed now. You can now choose the voice you want.

1 Like
4

Hi Omar,

Thanks for helping with ERROR: Resource Not Found - Support Help - Retell AI

I’m having the same issue with this, if you could please update this too, I’d appreciate it:

agent_e2e09f652cf79f4e8ec9c27ea8
llm_40e495f5ffedd79e7c5119c0e794

Thanks

Steve

5

Hello @stevloc , should be solved now

6

Hello,

I have a similar issue: when I try to select any community Cartesia voice:

Error

Resource Not Found. Please check that it exists and you have permission to access it.

It worked yesterday but I’m stuck now today.

Agent ID : agent_e20bc78738ec9ccf086b92298b

LLM ID : llm_9f9431927d17baa613f0ca551f29

Thanks

7

Can you check again now? If the issue still persists, please share a screenshot.

8

Hi,
this is what I can share (apparently I cannot share more than one screenshot):

image.png
image.png2818×1087 278 KB

What I also see when I add the community voice (from the add-community-voice endpoint) is:

  • request:
  1. {voice_provider: “cartesia”, provider_voice_id: “735287ee-ce91-4b08-8de4-63315c5ba1fb”,…}
  2. provider_voice_id: “735287ee-ce91-4b08-8de4-63315c5ba1fb”
  3. voice_name: “Emmanuelle”
  4. voice_provider: “cartesia”
  • response:

{“status”:“error”,“message”:"Item org_X7qaImcgZzEFBZzd not found in org "}

Alain

9

@Omar_Ashraf Any idea of what can happen?

10

This happens because you already have the voice

image
image727×127 11.1 KB

11

OK thanks. I had not understood that I had to add the custom voice only once and then I could simply reuse it - I systematically used “add custom voice”. Works now, thanks. Problem solved for me.

13

Same error. And when I access the agent, the voice selection seems to be deleted. And I cant select a voice again since the dropdown is empty (it seems it not loading voices to be selected)

14

Hi, I have the same issue, i have many agents in use, can you help me please?

agent_4af5db3f95d50e529f2d17dc06
llm_a9b5c26d05bdef7106287400c075

agent_7e086fc2a1a1ee36fae9945e80
llm_6dcf850542c71179d2c4dbc1e997

agent_5a17fcbd309eb5c834402c112f
llm_ac81589525c725e091ee5c1a8468

agent_fc84884de0057a20e1ca8d64d8
llm_289e6cdc5480ea392a951281971b

agent_06024508252bf7515c3784837e
llm_d1a72f9610d5198ceb0c34e73c45

Can you help me please @Omar_Ashraf ?

15

Hello @alanav.omni, @sergiohah,

The team is working on it right now.

A quick fix is to use a different voice ID.

You can update the voice ID through the API.

16

@sergiohah
Can you share the affected agent IDs?

17

Hello @alanav.omni

Fixed

20

Fixed Also! Thanks @Omar_Ashraf

1 Like
21

Same issue - Do we know the root cause of this? It happens at random. I didn’t have this one backed up today.

agent_911b07767dfcb40a5657121b05

Issue:

The agent appears in the Agents list but cannot be opened.

Opening the agent returns:

“Resource Not Found. Please check that it exists and you have permission to access it.”

Duplicating the agent returns:

“Failed to duplicate agent.”

22

We’d love to get your feedback!
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