Failed to get LLM response
Error: Error encountered in LLM call
each time I try to use the Voice Chat it stays silent. I have found that the error is in the function of book_appointment_cal. Because when i delete that function, it works perfectly fine.
I need help cuz without this i cant really do much with the Ai assistant. Here you have 2 photos, 1 with the problem on Voice Chat (no response) and another one with the Text Chat
(I can only put 1 photo but in the voice chat it literally says nothing)
The “error validating cal.com tools” message when using the book_appointment_cal function typically stems from credential issues(1).
Required Configuration
The book_appointment_cal tool requires these specific fields(2)(3)(4)(5):
{
"type": "book_appointment_cal",
"name": "book_appointment",
"description": "Book an annual check up.",
"cal_api_key": "cal_live_xxxxxxxxxxxx",
"event_type_id": 60444,
"timezone": "America/Los_Angeles"
}
(2), (3), (4), (5)
Common Issues to Check
-
Event Type ID Format - Must be a number only (e.g., 60444), not a URL or string with slashes(1)
-
API Key Format - Should start with cal_live_ for production keys(2)(3)(4)(5)
-
API Key Validity - Try regenerating your API key in Cal.com settings(1)
-
API Key Permissions - Verify the key has proper permissions in Cal.com(1)
How to Get Credentials
- Navigate to Settings → Developer → API Keys in your Cal.com dashboard(1)
- The Event Type ID is the number in the URL when you open your event type (e.g., in
https://app.cal.com/your-username/event-type/1427703, the ID is 1427703)(1)
Troubleshooting Steps
- Create a new API key in Cal.com(1)
- Test the API key directly with Cal.com’s API outside of Retell to confirm it works(1)
- Double-check that the Event Type ID matches exactly what’s in your Cal.com URL(1)
- Ensure you’re copying the complete API key without extra spaces(1)
The timezone parameter is optional but recommended(1).
i have everything u said but its not working
Hello @paumalfi
Can you share the agent ID?
and step by step how to reproduce it
